Advanced Supply Chain Professional

Introduction to supply chains: value and balance Vertical vs. lateral integration Supply chain maturity stages (dysfunction to orchestrated) Manufacturing vs. service industry supply chains Market research and product portfolio management Product life cycle: introduction, growth, maturity, decline Real GDP and microeconomic supply/demand analysis Price elasticity and marginal analysis Demand forecasting methods: time-series forecasting Deseasonalizing, moving averages, exponential smoothing Reseasonalizing and associative forecasting Measures of forecast error and tracking signals Demand plan inputs and planning horizons Communicating demand across supply chain partners Supply and demand alignment

Making supply chains resilient Supply chain IT requirements and tangible/intangible benefits Supply chain network optimization strategy Role of nucleus firm and cross-functional teams Comprehensive supply chain management systems ERP versus best-of-breed systems Warehouse management system (WMS) functions Information system architecture and configuration Electronic business strategy and e-business requirements Inventory ownership and benefits Data capture methods: wireless RDT, voice, pick-to-light Measurement system objectives: monitoring, controlling, directing Scorecards, dashboards, and performance metrics SCOR model performance measures Financial metrics: balance sheet, income statement, cash flows Altman Z-Score, strategic profit model, operational metrics

Aligning sourcing to demand Strategic sourcing process and procurement process Make-versus-buy analysis and site comparison Sourcing requirements and total costs analysis Landed costs, process change costs, ongoing costs Category strategy and portfolio analysis Supplier segmentation: market, relationship, partnership, alliance Supply base analysis and right-sizing Spend analysis and product design influence Benefits of design collaboration with suppliers Component standardization and commonality Supplier selection criteria and total cost of ownership Supplier value-added services Negotiation principles and tactics Contract payment considerations and purchase orders E-procurement: auctions, reverse auctions, portals Invoice reconciliation and order tracking

Planning operations and master scheduling Manufacturing planning and control for SCM Master production schedule: planned orders, FPOs, open orders Bill of materials (BOM) and inventory status Lot-for-lot and fixed order quantity replenishment Capacity management, planning, and control Time horizons of capacity management Rough-cut capacity planning Production activity control and measurement Inventory functions: anticipation, safety stock, lot-size, hedge, decoupling ABC inventory classification and cost balancing Effects of inventory on financial statements Inventory planning: warehouses, distribution centers Ordering systems: periodic review and safety stock Traceability, accuracy, and disposition Seven basic tools of quality: process map, control chart, Pareto Continuous improvement methods: Lean, Six Sigma, TQM House of Toyota and just-in-time (JIT)

Logistics value proposition: service and cost minimization Logistics tactics: function coordination, integration Substituting information for inventory Warehousing strategy: public warehouses and flexibility Warehouse layout and capacity forecasting Mechanized systems: forklift trucks, towlines, wagon cranes Automated systems: AGVS, robotics Automatic identification: barcoding, RFID Transportation: economies of distance and scale Stowability and cargo optimization Distribution services and delivery patterns Break-bulk and cross-dock facilities Transport modes: rail, motor carriers, water, pipeline, air Import/export requirements and documentation Incoterms and commercial invoices International trade considerations and labor Reverse logistics: handling returns, life cycle design Waste exchange and hazardous waste compliance

Selecting facilities for optimal decisions Customer relationship management (CRM) and segmentation Segmentation by customer value Service-minded and retail customer strategies Loyalty program design considerations CRM technologies: data warehouses, marketing automation Customer service metrics and perfect orders Lead time monitoring and consistency Customer satisfaction measurement Supplier segmentation and relationship types SRM technologies: web-enabled procurement, supplier databases Strategic alliances vs. joint ventures Characteristics of successful alliances Supplier performance measurement and certification Supply chain collaboration and integration Organizational learning in multinational corporations Collaboration intensity levels and communication Cultural issues in global partnerships

Risk identification in supply chain Risk management maturity levels ISO 31000 framework for risk management Risk identification and documentation (ISO Guide 73:2009) Types of supply chain risks: tangible/intangible asset loss Risk analysis: categorization, probability, impact assessment Risk urgency assessment and data quality Risk responses: accept, avoid, transfer, mitigate Preventive and contingent action plans Responding to supply, demand, process, environmental risks Types of insurance and due diligence Contractual rights and governance Executive protection and kidnap/ransom insurance Business continuity and plan implementation Supply chain vulnerability analysis Crisis management frameworks

Strategic planning and business strategy Three generic business strategies From business strategy to organizational strategy Strategy: customer focus, forecast-driven, demand-driven Product-type-driven strategy Supply chain strategic objectives and the three Vs Streamlining operations Supply chain strategic value and optimization Alignment of organization and supply chain strategies Stakeholders and types of value Existing network and process evaluation Supply chain capabilities assessment Cost structure, revenue model, and tax strategy Network modeling and operations research Resolving misalignments and gaps OECD guidelines for multinational enterprises ISO concepts and generic management system standards Technology audits and implementation reviews Change management process: desire, knowledge, skill Preparing, planning, executing, and monitoring change